Account

How can I reset my password?

• To change your password if you forgot or lost it, please visit the login page and select the “Forgot Your Password” option. Check for a verification email from Four Finalized's official email account (info@fourfinalized.com). This verification email will contain a verification code and instructions to reset your password. If you do not receive a verification email within 24 hours, please check to make sure info@fourfinalized.com is added to your safe senders list.

Registration

Do I need to register to submit my file?

• Yes. In order to submit a file, you must register an account with us. The registration process, which should take less than a minute, adds an extra layer of security when sending and receiving files.

Do I need to register each time I submit a new file?

• No. Once you have registered an account, you can continue using that same account for future submissions.

Is registration free?

• Yes. There is absolutely no cost to register an account.

Process

Can I send my file to you via email?

• As a policy, we do not open any links or attachments sent to us via email. To ensure security on both ends—ours and yours—we cannot accept email submissions.

Can I submit a file on behalf of another person?

• Yes. However, by submitting on another person’s behalf, you acknowledge that you will also be accepting the returned submission on their behalf. Hence, you will be responsible for getting the returned submission to the appropriate person.

How will my file be returned?

• Your file will be returned electronically, through the account you have registered with us. Your returned submission will contain the initials (FFE_) in the file name. We will never return your file by email. If you receive an email claiming to be from Four Finalized with a file attached, do NOT open, download, or save the file.

How will I know when my file is ready?

• You will receive a confirmation message via email. The confirmation is acknowledgment that your submission has been accepted. Once your submission has been returned, you will receive a notification through the account you registered with us.

What is your turnaround time?

• The turnaround time depends on the length of the submission. Submissions that are between 1-19 pages long will be returned within 48 hours from the time of submission. Submissions that are 20 pages or longer can take up to a week. Please keep these turnaround times in mind when submitting to us.

Why can’t I upload my file?

• Please check to see that you have submitted the right file extension. It must be .doc, .docx, or .pdf. If the file extension is correct, please try a different browser. If you still cannot upload your document, please send an email to info@fourfinalized.com, explaining your situation.

What editing software do you use?

• We use the comments and track changes feature in Microsoft Word. Any editorial work we do will be clearly marked.

Will you write my paper for me?

• No. While we offer strong editorial comments and sentence-level rewrites, suggesting things such as word choices and proper sentence structure, we will not write or rewrite large portions of your paper. Academic integrity is very important to us, and we believe that students learn best when they produce their own original ideas and work.

Do I need to include the rubric/instructions?

• A rubric is only required for Outline Critique and Development submissions. For other submissions, a rubric is appreciated but not required. Overall, we strongly recommend including a rubric with every submission. 

Payment

What payment options do you accept?

• At the moment, we only accept secure payments through PayPal. Please be aware that, in some instances, fees may apply.

Can I cancel my order?

• We offer a cancellation window of 24 hours from the time of purchase. Orders cancelled within that window will receive a full refund. Orders cancelled after the 24-hour cancellation window will not be refunded.